is a manager within KPMG Advisory N.V. Johan is part of the Microsoft Team as part of KPMG’s Enterprise Solutions division. He is a versatile Managing Consultant with a specialized focus on Microsoft Dynamics 365 Customer Engagement/CRM. Johan has over ten years of experience in implementing dynamics in roles as functional consultant, pre-sales consultant, project manager, product owner and trainer. Using his project experience with small and midsize clients in various sectors, he implemented CRM projects for more than twenty different customers. Johan is strongly focused and dedicated to system functionality optimization and usability/user-friendliness.